top of page
Frequently asked questions
General Personalised Settlement Gifts for Real Estate AgeBaby & Kids Personalised Gifts & DécorWedding ItemsCustom Signs
Where are your products made?
All items are handcrafted in our Perth workshop using precision CNC and laser equipment.
Do you offer custom designs?
Yes , we specialise in fully personalised pieces across all categories.
How long does production take?
Most orders are completed in 5–7 business days, depending on complexity.
Do you offer rush orders?
Yes, contact us for urgent timelines and availability.
Can I see a proof before you make my order?
Yes, every personalised item includes a digital proof.
Do you ship Australia wide?
Yes, with tracking provided for every order.
What materials do you use?
We work with timber, acrylic, plywood, MDF, and specialty materials depending on the design.
Can I request a custom size?
Absolutely, most products can be resized to suit your space.
Do you accept bulk or corporate orders?
Yes, ideal for real estate agents, businesses, weddings, and events.
How do I care for my wooden items?
Keep them dry, avoid direct sunlight, and wipe gently with a soft cloth.
Can I return personalised items?
Because they’re custom made, personalised items are non‑returnable unless faulty.
What if I need to change my order?
Changes can be made before proof approval. After approval, production begins.
Do you offer gift packaging?
Yes, optional gift wrapping is available for many items.
Can you match my brand colours or fonts?
Yes, provide your brand guide or inspiration and we’ll match it closely
What payment methods do you accept?
We accept major cards, PayPal, and secure online checkout options.
bottom of page